I got a call the other day from someone who, before even introducing themselves, exclaimed, "There are critters in my chimney!" The caller was a woman with 2 young children so she was pretty panicked at the idea of the "critters" coming down the chimney and terrorizing her family.
Luckily, I was able to quickly assure her that the animals in her chimney would probably not come all the way down and were probably quite happy hanging out where they were. Squirrels and other small animals like the shelter they can get from a chimney, especially in nastier weather. I let her know that all she had to do was call a licensed, professional NYC chimney sweep and they would be able to take care of it for her. They will probably install a new chimney cap as well so this issue does not happen again. She liked that answer!
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